RASMIYYAH QUARTERMAN
Savannah,GA
Summary
Detail-oriented Warehouse Specialist with expertise in inventory management and order processing. Streamlined operations to enhance efficiency and ensure accuracy. Maintained safety and productivity while managing customer records and package tracking. Communicated effectively and successfully multitasked in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Technical Support / Sales Agent
Asurion
- Current
- Handled high-volume inbound calls to troubleshoot and resolve issues with AT&T devices, enhancing customer satisfaction.
- Documented customer concerns and communicated clear resolution steps, improving customer understanding and experience.
- Recommend home technology protection plans based on customer needs.
- Managed multiple responsibilities while achieving service and sales goals, demonstrating ability to prioritize and deliver results.
Front Desk Receptionist
FirstService Residential
Orlando, FL
02.2022 - 01.2023
- Greeted residents, answered calls, and provided information to enhance resident experience.
- Supported front desk operations by performing daily safety checks and ensuring building security.
- Logged and tracked incoming packages to ensure accurate delivery and retrieval for residents.
Customer Service Representative
AllianceOne
Orlando, FL
09.2021 - 12.2022
- Resolved customer inquiries regarding account issues, billing, toll invoices, and DMV registration holds to ensure satisfaction.
- Provided technical assistance to address and resolve customer concerns effectively.
- Maintained customer records and documented interactions to support accurate account management.
Warehouse Clerk
Vanguard
Savannah, GA
09.2017 - 03.2020
- Scanned and verified parts, entering information into computer system to ensure accurate inventory records.
- Checked accuracy of parts information during warehouse inventory processing to maintain quality control.
- Stocked parts in designated warehouse locations and maintained an organized work area.
- Supported driving and delivery duties, facilitating timely distribution alongside daily warehouse tasks.
Skills
- Warehouse Inventory Control
- Inventory Management
- Data Management
- Computer Data Entry
- Document accuracy
- Recordkeeping
- Logistics Coordination
- Customer Service
- Tech assistance
- Issue resolution
- Account Management
- Team collaboration
- Service coordination
- Team collaboration
- Product Knowledge
- Team collaboration
Timeline
Front Desk Receptionist
FirstService Residential
02.2022 - 01.2023
Customer Service Representative
AllianceOne
09.2021 - 12.2022
Warehouse Clerk
Vanguard
09.2017 - 03.2020
Technical Support / Sales Agent
Asurion
- Current